Refund Policy

Last Updated: January 19, 2025

At Carvex Dunalo, we are committed to providing high-quality online workshop experiences in portrait photography. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

1. General Refund Eligibility

Refund requests are evaluated based on the type of service purchased and the timing of the request. We strive to handle all refund requests fairly and promptly.

1.1 Workshop Enrollment Refunds

Refunds for workshop enrollments are available under the following conditions:

Full Refund: Requests made more than 14 days before the workshop start date will receive a full refund of the enrollment fee.
Partial Refund: Requests made between 7 and 14 days before the workshop start date will receive a 50% refund of the enrollment fee.
No Refund: Requests made less than 7 days before the workshop start date are not eligible for refunds.

1.2 Subscription Services

For subscription-based access to our platform:

Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period. No refunds are provided for partial months.
Annual subscriptions may be refunded on a pro-rata basis if canceled within 30 days of the initial purchase date.
After 30 days, annual subscriptions are non-refundable but may be canceled to prevent future billing.

1.3 Digital Materials and Resources

Due to the nature of digital content, purchases of downloadable materials, templates, guides, or recorded sessions are generally non-refundable once access has been granted or downloads have been initiated.

2. Technical Issues and Service Interruptions

If you experience technical difficulties that prevent you from accessing our services, please contact us immediately at support@carvexdunalo.com. We will work to resolve the issue promptly.

Refunds may be granted in cases where:

Technical problems are attributable to our platform and cannot be resolved within a reasonable timeframe.
Scheduled workshops or live sessions are canceled by Carvex Dunalo without offering a suitable alternative date.
Services are materially different from what was advertised or described at the time of purchase.

3. Requesting a Refund

3.1 How to Submit a Request

To request a refund, please follow these steps:

Send an email to support@carvexdunalo.com with the subject line "Refund Request."
Include your full name, email address associated with your account, and order or transaction number.
Provide a detailed explanation of the reason for your refund request.
Submit your request within the applicable timeframe as outlined in this policy.

3.2 Processing Time

Refund requests are typically reviewed within 5 to 7 business days of receipt. Once approved, refunds will be processed to the original payment method within 10 to 14 business days. Processing times may vary depending on your financial institution.

3.3 Notification

You will receive an email notification confirming whether your refund request has been approved or denied, along with relevant details.

4. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

Gift certificates or promotional credits.
Services or workshops that have already been completed or fully accessed.
Third-party services or products purchased through our platform but provided by external vendors.
Administrative or processing fees, where applicable.

5. Cancellations by Carvex Dunalo

In the event that we must cancel a workshop, course, or scheduled session, you will be notified as soon as possible. You may choose between:

A full refund of the enrollment or purchase fee.
Credit toward a future workshop or service of equivalent value.
Transfer to an alternative session or workshop, subject to availability.

6. Exceptional Circumstances

We understand that unforeseen circumstances may arise. If you believe you qualify for a refund due to exceptional circumstances not covered by this policy, please contact us at support@carvexdunalo.com. We will review your situation on a case-by-case basis and respond within a reasonable timeframe.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate your concern by contacting our support team for further review. We are committed to resolving disputes amicably and in good faith.

8. Changes to This Refund Policy

Carvex Dunalo reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

9. Contact Information

If you have questions or concerns regarding this Refund Policy, please contact us:

Carvex Dunalo
Кінотеатр "Мир, Cherkasy, Cherkasy Oblast, Ukraine, 18000
Email: support@carvexdunalo.com
Phone: +380362262786

Thank you for choosing Carvex Dunalo for your portrait photography learning journey. We appreciate your trust and are here to support you every step of the way.